Payer Support

If you are a customer of a Bill Buddy Biller who has made a payment using Bill Buddy's facilities and require support please follow the below steps:

STEP 1

If you want to query a Bill Buddy transaction on your bank account or credit card statement click here.

STEP 2

Your question may be answered in our FAQ.  Before submitting a support request please ensure you have read the Customer (Payer) Related Information section of our FAQ.

STEP 3

If you have completed the steps above and still have a support question, please complete the below form.

Customer Support:
DDR ID/CRN (if known):
Customer Name:*
Contact Name:*
Phone:*
(Inc. area code)
Contact Email:*
Support Request:*
Please provide as much relevant information as possible including dates and amounts relating to any transactions.
 

I have read the Customer FAQ and acknowledge that customer support is limited to existing customers of Bill Buddy. Any queries relating to the product or service paid for via Bill Buddy should be directed to the organization who was responsible for the supply of that product/service. If you believe that organization is acting dishonestly or fraudulently please let us know.*

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