By submitting this Direct Debit Request you acknowledge and agree to the following terms
You authorise Bill Buddy to debit your nominated account in the manner
specified by your Biller. Your Biller is the organisation providing you with the product or
service for which we are debiting your account.
We will provide you with at least 14 days prior notice in writing if we propose
to vary any of the terms of the debit arrangements in place between us.
You should contact your Biller if you wish to defer or alter any of the debit
You will need to advise us in writing if you wish to cancel a Direct Debit
Request. Such notice should be delivered to us at least one working day before the due date
for payment or as otherwise stipulated in our Terms and Conditions.
If you wish to dispute any Debit Item you should refer to us in the first
instance and we will seek to resolve the matter with you. If we cannot resolve the dispute
you can contact your financial institution at which your nominated account is held. Your
financial institution will then commence a formal claims procedure on your behalf.
Some financial institution accounts do not facilitate direct debits. If you are
uncertain, you should check with your financial institution before signing a Direct Debit
Request, to ensure that your nominated account is able to receive direct debits through the
Bulk Electronic Clearing System.
Before completing the Direct Debit Request, you should check the details of
your nominated account against a recent statement from your financial institution, to ensure
that your account details are correct.
You agree that it is your responsibility to have sufficient cleared funds in
your nominated account by the due date to enable payment of Debit Items in accordance with
the directions of your Biller.
We will initiate the Debit Item on the due date as advised by your Biller. If
the due date for payment falls on a day which is not a business day in Queensland, then the
Debit Item will be processed on the next business day. You should enquire directly with your
financial institution if you are uncertain as to when the Debit Item will be processed to
If a Debit Item is returned unpaid by your financial institution, you authorise
us to present a further debit for payment. Furthermore you authorise Bill Buddy to debit
your account for our Dishonour Charge.
We will ensure the details of your personal records and account details held by
us remain confidential. However, if you lodge a claim in relation to an alleged incorrect or
wrongful debit, it may be necessary for us to release such information to your financial
institution or its representative, or to our financial institution or its representative to
enable your claim to be assessed. Further, we will share certain personal information with
our contracted agents for statistical purposes only. This does NOT include your bank account
or credit card details.